Job description
Within the hospitality and management sector, roles include: accommodation management, restaurant management, food preparation, restaurant services, tour guiding, marketing, and customer service. Common roles and tasks in these posts include:
Within the hospitality and management sector, roles include: accommodation management, restaurant management, food preparation, restaurant services, tour guiding, marketing, and customer service. Common roles and tasks in these posts include:
- Planning tours and holidays: itineraries, accommodation, transport, tours, cost
- Liaising with clients in person and over the phone.
- Marketing tours, attractions and accomodation
- Management of teams of people
- Assisting with guest queries and complaints
- Budgeting
Skills
To follow a career in hospitality & toursim, it is advantageous to have the following skills and strengths that employers look for:
To follow a career in hospitality & toursim, it is advantageous to have the following skills and strengths that employers look for:
- Strong written and verbal communication skills
- Multiple languages, especially kiswahili and english
- Excellent presentation of oneself, and office etiquette
- Highly organised
- Excellent customer service skills: polite and friendly personality
- Ability to manage and lead a team
- Ability to work well under pressure
Requirements
To reach managerial level in hospitality and tourism, a relevant bachelor's degree is usually required. For other roles, there are not usually academic requirements, but a diploma in hospitality is preferable. Experience in hospitality and tourism will allow you to advance to more senior roles.
To reach managerial level in hospitality and tourism, a relevant bachelor's degree is usually required. For other roles, there are not usually academic requirements, but a diploma in hospitality is preferable. Experience in hospitality and tourism will allow you to advance to more senior roles.